Introduction


Can each day be headlined by a word (or two) and represented by a single sentence?

Will they, in turn, weave together to form a tapestry of the year?

It may be more mundane than momentous, but it’s mine to share.

Wednesday, 26 November 2014

Taxing Conversation

Experienced Her Majesty’s Revenue & Customs’ approach to customer service today in trying to correct my tax code, which involved a ten minute “conversation” with an automated voice that insisted any problem was clearly nothing to do with them and if I looked at their website I would be able to understand where I was wrong in any assumption to the contrary; perseverance only resulted in the following message: “I am sorry there is no one available to deal with your enquiry at the moment. Goodbye”.

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