A power failure this
morning led to an impressive response from Northern Power, from my initial phone
call which was responded to automatically – confirming my address and that the
problem was known and being addressed, through a personalised call to inform me
of progress and timescale, to the arrival in the field behind the house of
three engineers in hi-viz jackets to shin up the pylon and fix the problem; my
idea to acknowledge their speedy response with the offer of mugs of tea while
they worked died in my head as I realised there was no means to boil the
electric kettle.
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