While clearing up my
deceased dad’s finances we transferred the balance on his ISA bank account at
the Halifax to his widow’s similar account that I then discovered was earning
0.1% interest, a state of affairs the bank seemed happy to allow to continue
indefinitely; not so me and today we had words at a pre-arranged appointment
where, after sitting through two videos and being given seventy pages of terms
and conditions by an employee who could do no more than read the on-screen
script, we finally managed to simply change the account to one giving twelve and
a half times as much interest – the moral of the story being that the Halifax
is clearly more interested in maximising its own profits and covering its
mis-selling back than (despite its crass slogan) giving its customers ‘extra’.
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